Harvard alumni can access alumni services by logging in with a HarvardKey user ID and password.  If you have not yet claimed your HarvardKey, please see our registration help page.  If you do not remember your login name or password, you can retrieve them using the login retrieval page.

If you encounter any trouble with resetting your password, retrieving your login name, or updating your password or recovery email, please contact the HUIT Help Desk at ithelp@harvard.edu or (617) 495-7777.

Password Retrieval

If you need to reset your HarvardKey password, you can create a new one here.

Step 1. Enter your Login ID

In the first field, enter your login name (this will be in the form of an email address). If you don't know your login name, you can retrieve it here.

Step 2. Enter your Recovery Email

In the second field, enter the email address you designated as your recovery email when you claimed your HarvardKey.

When you have entered both your login name and your recovery email, click the "Continue" button in the lower right hand corner of the box. This will cause an email with a confirmation code to be sent to your recovery email address.

Step 3. Enter your Confirmation Code

Click on the link in the email you received and copy and paste your confirmation code in the field. Then, click "Continue."

Step 4. Create a new Password

In the first field, enter your new password. In the second field, enter your new password again to confirm it. Please note that:

Your password must contain:

  • At least 10 characters
  • At least 3 of the following: uppercase, lowercase, numeric, or special characters

Your password may not contain:

  • Your email, part of your name, or part of your address
  • Common "dictionary" words of 4 or more letters
  • Number sequences of 4 or more numbers
  • Character repeated 4 or more times

Once you have entered your new password into both fields, click the "Continue" button to finish the process.

Still need help? Contact the HUIT Help Desk at ithelp@harvard.edu or (617) 495-7777.

Login Name Retrieval

If you need to retrieve your login name, you can do so here.

Step 1. Enter your HAA ID and Recovery Email

In the first field, enter your HAA ID number (remember to enter all 10 digits, including any preceding zeroes). This is a 10-digit number that can be found in the footer of any email sent by the Harvard Alumni Association, such as HAA eVENTS or the Harvard Alumni Gazette. If you don't know or are unable to find your HAA ID, please contact the HAA Help Desk at haa_alumnihelp@harvard.edu or (617) 496-0559 for assistance.

In the second field, enter the email address you designated as your recovery email when you claimed your HarvardKey.

Click the "Continue" button. This will cause an email with your login ID to be sent to your recovery email address.

Step 2. Retrieve Login ID

Open the email that was sent to your recovery email address. This email will contain your login name.

Still need help?  Contact the HUIT Help Desk at ithelp@harvard.edu or (617) 495-7777.

Update Your Password or Recovery Email

If you would like to update your HarvardKey password or recovery email, you can do so here.

Step 1. Log in

In the first field, enter your HarvardKey login name, which will be in the form of an email address. If you do not know your HarvardKey login name, you can retrieve it here.

In the second field, enter your HarvardKey password. If you do not know your HarvardKey password, you can reset it here.

Click "Continue."

Step 2. Update Password or Recovery Email

To update your password, click on the "Change Password" link. In the first field, enter your new password. In the second field, enter your new password again to confirm it. Then, click "Submit." Please note that:

Your password must contain

  • At least 10 characters
  • At least 3 of the following: uppercase, lowercase, numeric, or special characters

Your password may not contain:

  • Your email, part of your name, or part of your address
  • Common "dictionary" words of 4 or more letters
  • Number sequences of 4 or more numbers
  • Character repeated 4 or more times

Click "Submit" to complete the process.

To update your recovery email, click "Change Recovery Information." The first field will contain your current recovery email, with the middle characters shown as asterisks (for example, instead of john_harvard@harvard.edu, it will say j*****d@harvard.edu). You can enter a new recovery email address into this field. If you wish, you may also enter a secondary recovery email into the second field.

Click "Submit" to complete the process.

Still need help?  Contact the HUIT Help Desk at ithelp@harvard.edu or (617) 495-7777.